Services
AI-Driven Call-Centre Intelligence
Turn every conversation into a performance advantage.
At SyncAutoFlow, we help call-centres and telesales teams understand what’s really happening on the phones.
Our platform analyses thousands of calls automatically, turning speech into insight, and insight into growth.
We use Microsoft Azure Speech-to-Text for world-class transcription accuracy and GPT-5-powered analysis to interpret tone, intent, compliance, and conversion potential — producing next-day reports you can act on.
Every morning, you’ll know exactly what went well, what didn’t, and what to coach next.
Our Core Service: AI Call Analysis & Performance Dashboard
What it involves:
- Upload or automatically sync your call recordings.
- Azure transcribes every minute of speech with enterprise-grade accuracy.
- GPT-5 analyses transcripts for sales performance, empathy, sentiment, compliance, and opportunity signals.
- Our dashboards visualise results by agent, team, and campaign.
- You meet weekly with us to review progress, identify patterns, and plan next steps.
Who it’s for:
Outbound and inbound call-centres, telesales teams, and sales-led organisations that want measurable insight into agent performance and conversion behaviour — without hiring a data department.
Key benefits:
- Analyse 100% of your calls, not random samples
- Identify coaching opportunities instantly
- Spot compliance or customer-experience risks
- Detect “winning language” and replicate it across teams
- Improve conversions and morale simultaneously
- Get next-day insight — every business morning
- Meet weekly with our AI team to refine focus and outcomes
Technology stack:
🟦 Transcription: Microsoft Azure Speech Service
🟩 Workflow automation: n8n
🟨 AI analysis: GPT-5 large language model
🟧 Dashboards: Metabase / Power BI
🟪 Delivery: Daily email & cloud dashboard
Pricing
All pricing in USD (also available in GBP / ZAR equivalents).
Simple, transparent, and usage-based.
| Tier | Monthly Price | Included Hours | Extra Hours | Included Services |
|---|---|---|---|---|
| Standard | $999 / month | 1,000 hours of speech analysed | $0.95 per additional hour | Full AI analysis + dashboard access + weekly 30-min performance review |
| Setup (one-time) | $1,999 (introductory rate for first 10 clients) | — | — | Full onboarding, integration setup (Azure + n8n + dashboard), data mapping, and user training |
What’s Included in Every Plan
✅ 1,000 hours of Azure transcription and GPT-5 analysis per month
✅ Daily next-day performance reporting
✅ Interactive dashboard with searchable transcripts and agent scoring
✅ Weekly 30-minute progress meeting
✅ Secure data storage (GDPR & POPIA compliant)
✅ CRM or telephony integration (Twilio, Euphoria, Aircall, etc.)
Why GPT-5 Analysis Matters
Unlike standard QA tools, SyncAutoFlow uses GPT-5 — the most advanced natural-language reasoning model available — to interpret calls the way a human sales coach would.
It doesn’t just tag keywords. It understands:
- Tone (empathy, confidence, hesitation, frustration)
- Intent (genuine objection vs. interest signal)
- Structure (rapport → pitch → close)
- Language effectiveness (which phrasing wins conversions)
- Agent consistency (brand and compliance alignment)
This creates a detailed emotional and behavioural map of your team’s performance — far beyond traditional QA metrics.
Optional Add-Ons
- Additional dashboards or CRM integrations: from $499
- Custom workflow automations: from $1,499
- Custom GPT-5 fine-tuning for industry terminology: from $3,999
Getting Started
- Schedule a 15-minute discovery call.
- We connect your call system and upload sample recordings.
- Within 48 hours, your first AI reports and dashboards go live.
- Weekly refinement meetings ensure continuous improvement.
📞 Book a free consultation: syncautoflow.com/contact
✉️ Email: stuart@syncautoflow.com