Last updated: October 2025
SyncAutoFlow (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what data we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
SyncAutoFlow is operated by Stuart Bishop, an individual sole trader based in the United Kingdom.
All services and data processing are managed by Stuart Bishop as the data controller.
Contact details:
📧 stuart@syncautoflow.com
🏠 130 Plantation Road, Leighton Buzzard, Bedfordshire LU7 3HR, United Kingdom
2. Information We Collect
We may collect and process the following information:
a. Business & Contact Information
• Name, company name, email, phone number, and job title.
b. Account & Billing Data
• Payment information processed securely through Stripe (we never store full card numbers).
• Subscription history, invoices, and receipts.
c. Call & Transcript Data
• Audio recordings, transcripts, and analytical data uploaded by clients for AI processing.
• Used exclusively to generate reports and insights.
d. Technical Data
• Browser type, IP address, device identifiers, and anonymous site-usage data via cookies.
3. How We Use Your Data
We use personal and business data to:
- Deliver our AI call-analysis and reporting services.
- Process payments and manage subscriptions.
- Provide account support and communication.
- Improve accuracy and performance of our service.
- Fulfil legal and accounting obligations.
We never sell or rent personal data to any third party.
4. Legal Basis for Processing
We process personal data under:
- Contract performance – to deliver services you have requested or paid for.
- Legitimate interests – to operate, maintain, and improve our platform.
- Legal obligations – for tax, record-keeping, and compliance.
- Consent – when you opt in to marketing or communications.
5. Data Storage & Security
- All data is stored on Microsoft Azure cloud servers.
- Encryption in transit (TLS 1.2+) and at rest (AES-256).
- Access limited to the data controller only.
- Data retained only as long as needed for analysis, support, or legal purposes.
6. Sharing of Information
We may share limited information with:
- Stripe – for secure payment processing.
- Microsoft Azure – for hosting and AI transcription.
- Trusted automation or analytics tools (e.g., n8n, Metabase) used solely to provide services.
All partners adhere to GDPR-level security and confidentiality standards.
7. International Transfers
If data is processed outside the UK or EEA, it is protected using recognised safeguards such as Standard Contractual Clauses or equivalent mechanisms.
8. Your Rights
You have the right to:
- Access a copy of your data.
- Request correction or deletion.
- Withdraw consent at any time.
- Object to certain processing.
- Request data portability.
To exercise your rights, email stuart@syncautoflow.com.
You will receive a response within 30 days.
9. Cookies
We use cookies to improve site functionality and measure traffic.
Non-essential cookies can be disabled in your browser settings at any time.
10. Data Retention
- Call and transcript data are kept for up to 90 days, unless a different period is agreed.
- Billing and contact data may be retained longer for accounting and legal purposes.
11. Updates to This Policy
We may update this Privacy Policy periodically.
The latest version will always appear at https://syncautoflow.com/privacy-policy.
12. Contact Information
Data Controller: Stuart Bishop (trading as SyncAutoFlow)
📧 stuart@syncautoflow.com
🏠 130 Plantation Road, Leighton Buzzard, Bedfordshire LU7 3HR, United Kingdom