Frequently Asked Questions
1. What does SyncAutoFlow do?
SyncAutoFlow turns every customer call into business intelligence.
We analyse 100% of your team’s call recordings using Microsoft Azure transcription and GPT-5 AI to understand tone, intent, compliance, and conversion potential.
You receive daily next-day reports showing agent performance, customer sentiment, and sales trends — all without manual QA work.
2. How does the system work?
It’s simple:
1️⃣ Your existing phone system (like Twilio, Euphoria, or Aircall) uploads recordings automatically.
2️⃣ We transcribe every conversation using Azure’s high-accuracy speech engine.
3️⃣ GPT-5 then evaluates the call — spotting empathy, sales cues, risk language, and missed opportunities.
4️⃣ Each morning, you get dashboards and summary reports for your entire team.
There’s no new software to install — we connect securely to what you already use.
3. How long does setup take?
Most call-centres are fully running within 5–7 business days of signup.
This includes connecting your call platform, setting up your dashboard, and calibrating the AI for your business.
Our team walks you through everything on a short onboarding call.
4. What insights will I actually get?
You’ll see:
- Conversion and success rates by agent and team
- Sentiment and tone scoring for every call
- Keyword and compliance detection
- Missed opportunity tracking
- Coaching recommendations powered by GPT-5
These reports make it easy to coach faster, reward top performers, and fix issues before they cost you clients.
5. How often are reports updated?
Reports are generated overnight and delivered the following business day.
You’ll start each morning with a complete view of the previous day’s calls — no more waiting for manual QA summaries.
6. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, and American Express) via secure Stripe checkout.
Enterprise clients can also request direct invoicing or ACH/SEPA transfer.
7. What currency do you charge in?
All plans are priced in USD, but we can also invoice in GBP or ZAR on request.
Your billing currency is confirmed during onboarding.
8. Can I cancel my subscription?
Yes. You can cancel with 30 days’ notice before your next billing cycle.
We’ll complete analysis for the remaining period and safely archive your data.
9. What’s your refund policy?
Setup fees are non-refundable once configuration begins, since each build is custom.
For subscriptions, unused full months may be refunded pro-rata when cancelled in advance.
Our approach is transparent and fair — if there’s ever an issue, we’ll work with you to resolve it.
10. What support is included?
Every client receives:
- A 30-minute weekly performance meeting with our AI success team
- Email and Slack support (Monday–Friday, 9 am–5 pm GMT)
- 24-hour weekday response time
Enterprise accounts can add extended or weekend coverage.
11. How secure is my data?
Your recordings and transcripts are processed through Microsoft Azure, using enterprise-grade encryption.
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
We’re fully compliant with GDPR (UK & EU) and POPIA (South Africa).
We never sell, share, or use your data for any purpose beyond your analysis.
12. Where are you based?
SyncAutoFlow is based in Bedfordshire, United Kingdom, serving clients across the UK, Europe, Africa, and the United States.
Our team operates remotely and supports multiple time zones.
Still have questions?
📞 Book a free consultation or email stuart@syncautoflow.com — we’ll show you exactly how AI call analysis can improve your team’s performance and profitability.